PeppyKeep Privacy Policy
Version: 2026-09-15; Published: September 15, 2026; Effective: September 15, 2026
Change summary: This page has been consolidated into a privacy policy for personal information processing and separated from the service-boundary and liability provisions in the Terms of Service. It must be reviewed by legal counsel before formal publication.
This Privacy Policy explains how PeppyKeep collects, uses, shares, retains, and protects personal information when providing its software, website, APIs, Help Center, and support services. This Policy does not replace privacy notices issued by your organization as a data controller or alter the privacy practices of third-party storage providers or other external services.
Scope
This Policy applies when you access or use the PeppyKeep website, Help Center, software, APIs, support channels, and related services. For enterprise and team customers, the customer may determine the purposes and means of processing backup content; in that case, PeppyKeep generally provides technical processing services under the customer’s instructions.
Information We Process
Account and Contact Information
This may include your name, email address, organization name, account identifier, sign-in information, subscription or order information, and support requests and communications you voluntarily submit.
Device and Technical Information
This may include operating system, software version, device identifiers, IP address, language, time zone, network connection information, error logs, diagnostic information, and security incident records.
Usage and Operational Information
This may include feature-usage records, backup job status, configuration changes, command results, restore-drill results, timestamps, and performance metrics. We process this information only as needed to provide, maintain, protect, and improve the Service.
Customer Content and Backup Data
PeppyKeep primarily serves as a backup execution and transfer-orchestration tool. Users select and manage their backup destinations, and the Software itself does not provide long-term hosted storage for customer backup content. For files, databases, configuration, or other content processed through the Software, we perform only the reading, encryption, transfer, restoration, or verification necessary to follow instructions from you or your organization.
Website and Support Information
This may include pages visited, referral sources, browser information, information from cookies or similar technologies, and information you provide through email, support tickets, or other support channels.
Sources of Information
Information may come from content you submit directly, information generated when you use the Software or website, information provided by your organization or administrator, third-party services you authorize us to connect to, and service providers that support security, payments, hosting, analytics, or support.
How We Use Information
We may use information to:
- Create and manage accounts and provide the Software, website, APIs, and customer support;
- Perform backup, transfer, restore, verification, and diagnostic operations;
- Process orders, subscriptions, payments, and customer service requests;
- Monitor performance, troubleshoot issues, maintain security, and prevent abuse;
- Analyze and improve the product, documentation, and service experience;
- Comply with legal obligations, enforce agreements, and protect legal rights;
- Send service notices or product communications after obtaining any required authorization.
Processing Roles and Third-Party Services
In an enterprise or team setting, the customer generally determines the purposes and means of processing customer content, and PeppyKeep provides processing services under the customer’s instructions. For account administration, the website, support, payments, infrastructure, security, and analytics, PeppyKeep may act as a data controller or service provider depending on the specific activity.
Users may independently select and configure backup destinations or other third-party services. Those third-party services are responsible for their own availability, security, retention periods, data processing, and privacy practices. Before authorizing them, users should review and accept the applicable terms of service and privacy policies.
We do not sell personal information. We may disclose the minimum necessary information to service providers that provide infrastructure, payments, customer support, security, analytics, or other necessary services on our behalf, and require them to meet confidentiality and data protection obligations.
Cookies and Similar Technologies
We may use necessary cookies or local-storage technologies to retain sign-in status, language preferences, theme settings, security settings, and service preferences. We will obtain any consent required by applicable law for non-essential technologies. You may also manage these technologies through your browser settings, although doing so may affect some features.
Retention and Deletion
We retain information for as long as necessary to fulfill the purposes described in this Policy, meet legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information, processing purpose, customer instructions, legal requirements, and security needs.
PeppyKeep does not determine or guarantee retention periods for third-party backup destinations. Users must manage backup content, access permissions, version retention, and deletion policies in third-party storage themselves.
Information Security
We use reasonable technical and organizational measures to protect personal information, including access controls, permission management, protection in transit, log auditing, and security incident response. No internet transmission or information system can be guaranteed to be absolutely secure. Users should also safeguard their account credentials, keys, recovery codes, and third-party storage permissions.
Cross-Border Processing
Depending on service deployment, customer choices, and provider locations, information may be processed outside your jurisdiction. Where cross-border transfers are involved, we will implement the contractual, technical, or organizational measures required by applicable law.
Children’s Information
The Service is not directed to children below the age specified by applicable law. If you believe we have processed a child’s information without the required authorization, please notify us using the contact information in this Policy.
Your Rights
Under applicable law, you may have the right to request access to, correction, deletion, copying of, restriction of, or objection to the processing of your personal information. You may also have the right to withdraw consent or lodge a complaint with a regulator. For requests concerning customer content controlled by an enterprise or team customer, you should first contact your organization; we will assist in accordance with customer instructions and applicable law.
Changes to This Policy
We may update this Policy in response to business, technical, legal, or regulatory requirements. For general revisions, we will update the version and date on this page. We will provide notice of material changes through a website notice, in-app notification, email, or other appropriate means, and obtain any consent required by applicable law.
Contact Us
For privacy inquiries, personal information requests, or questions about this Policy, contact: support@peppykeep.com
Official website: https://www.peppykeep.com